Hackensack University Medical Center undertook a comprehensive study of its absence-related policies and practices and enlisted a consultant’s strategic guidance when they saw that they had challenges with high levels of employee absences that severely impacted operating costs, employee productivity, and morale. The purpose of this case study is to share the strategy, process and outcome of an absence management program used in a hospital setting. When rolling out the integrated initiative, the company found that a step - wise approach has several advantages: launch key cost management platforms first, then test additional components in pilots, allowing longer periods to achieve employee acceptance.

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