Infographic: AI in Claims Management

IBI's AI in Claims Management research examines how employers understand, experience, and respond to AI use by their disability insurance carriers and third-party administrators, using survey data from 502 HR and benefits decision-makers.

The study assesses employer familiarity with vendor AI applications, comfort with automated claims adjudication and underwriting, data privacy concerns, and governance readiness, and identifies a significant gap between employer awareness and the protective steps most have actually taken.