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IBI Regional Connect Seminar
AI in Claims
Management
M
Thursday, September, 17, 2026
1:00pm - 5:30pm
The Roux Institute at Northeastern University
100 Fore St., Portland, ME
About this Regional Connect Seminar
AI is already embedded in the disability insurance programs employers sponsor, operating in claims adjudication, underwriting, fraud detection, and member communications. Most employers have limited visibility into how it works, what decisions it drives, or what recourse they have when something goes wrong.
This seminar brings together HR and benefits leaders, carriers, TPAs, and brokers to examine what IBI’s research reveals: what employers know about vendor AI, what they’re worried about, and the gap between awareness and contractual protection. Attendees will leave with a clear benchmark and the right questions to bring back to their vendors.
AGENDA
Welcome, Introductions & Review of Agenda
Integrated Benefits Institute
AI in Claims Management:
Employer Readiness, Transparency, and Ethical Deployment
Integrated Benefits Institute
Agentic AI in Disability Claims: Insights and Real‑World Prototype Applications
Northeastern University
A Carrier Perspective: Innovation, Oversight, and Trust
SunLife
SunLife
Refreshment Break & Networking
Insights to Action
MeasureForward Partners
Well
Certilytics
Wrap-up / Take-aways
Integrated Benefits Institute
Reception





